Service visit requests
Customers can use the portal to request a preferred date, machine, service type, site contact, issue summary and any access requirements.
What happens next
The service team reviews the request, checks contract cover and engineer availability, then confirms the appointment or proposes an alternative date.
Before the visit
Useful preparation includes product and packs for testing, machine availability, site access details, operator availability and any recent fault photos or videos.
Questions customers ask
Is a service visit automatically booked?
No. It is a request. The service team reviews availability and confirms the appointment by email.
What email receives service visit requests?
Service visit requests should be routed to service@lancinguk.com for review and confirmation.