General enquiries.
Use this form for normal enquiries, service contracts, planned maintenance, spare parts, machinery questions and commercial requests. Machine faults and breakdown support should use the dedicated Instant support form.
Send a general enquiry
This is for normal business enquiries. It is kept separate from the Instant machine support form so the right team receives your message.
Choose the next decision you need from the service team
Say whether you need fault assessment, a planned visit, parts identification or a contract discussion. Attach the machine reference and the information relevant to that task, using one consistent site and equipment identity throughout the enquiry.
If timing is important, explain the production constraint and ask what can be confirmed. Keep requested timing separate from an agreed commitment, and retain the response alongside any preparation instructions or information still needed.
- Enquiry purpose
- State the specific service decision or information you need next.
- Record continuity
- Reference any earlier report or request concerning the same machine.
Can several machines be included in one enquiry?
Yes, provide a separate identification and issue description for each machine. Ask which work can be considered together and which needs a distinct scope or assessment.