£750 / year
or £75/month on a 12-month commitment.
- Email support and triage
- Relevant documentation access
- Annual remote health check
- 5% guide discount on eligible Lancing-supplied parts
- Best for lower-to-medium usage or first support step
Service contracts
Planned support with clearer response routes.
Choose Essential, Standard or Premium cover depending on machinery usage, production intensity and line criticality.
Contract levels
Three support tiers, matched to the production risk.
The prices below are a guide. Your quotation will confirm the cover after machine and site review. Monthly options are based on a 12-month commitment.
£1,500 / year
or £150/month on a 12-month commitment.
- Priority email and telephone triage
- Target triage response within 1 business day
- One planned maintenance visit per contract year
- Reduced call-out rate route
- 10% guide discount on eligible Lancing-supplied parts
£2,500 / year
or £250/month on a 12-month commitment.
- Priority triage with fast-track escalation
- Target response within 4 business hours during Business Hours
- Two planned maintenance visits per contract year
- 15% guide discount on eligible Lancing-supplied parts
- Selected consumables pack subject to agreed list and cap
Service targets are response targets, not guaranteed fix times. Breakdown attendance, chargeable labour, parts, consumables and travel depend on the agreed cover and quotation.
| Feature | Essential | Standard | Premium |
|---|---|---|---|
| Remote support route | Email support and triage | Priority email and telephone triage | Priority triage with fast-track escalation |
| Target triage response | Within 2 business days | Within 1 business day | Within 4 business hours during Business Hours |
| Planned maintenance visits | Quoted separately | 1 per contract year | 2 per contract year |
| Engineer scheduling priority | Standard scheduling | Priority response window | Fast-track scheduling subject to availability |
| Eligible spare-parts discount | Indicative 5% | Indicative 10% | Indicative 15% |
| Consumables | Add-on available | Add-on available | Selected pack subject to agreed list and annual cap |
12-month subscription
Designed around a full annual maintenance cycle. Annual billing is in advance; monthly billing remains committed for the 12-month term.
Additional machinery
Extra equipment can be added by quotation and charged pro rata once the machine has been reviewed and accepted for cover.
Renewal review
At renewal, cover can be reviewed against running hours, service history, faults, parts usage, machine condition and support assumptions.
Compare the practical boundaries of contract cover
Use the same machine list and operating requirements when discussing contract options. Ask which activities are included, which are chargeable separately and how requests are assessed or prioritised. Keep any response or attendance commitments tied to the actual proposed contract wording.
List exclusions and dependencies beside the included services. This makes it easier to compare proposals involving different parts arrangements, visit schedules, remote support or site access requirements without relying on the name of a service level alone.
- Covered equipment
- Record the exact assets and locations included in the proposal.
- Request process
- Clarify how a support request is raised and what constitutes an agreed booking.
Should a contract level name be treated as a response-time promise?
Use the written scope and agreed terms to establish the commitments. Ask for any relevant response, attendance, parts or availability conditions to be stated explicitly for your equipment and site.